Support

The Nayax system handles payments in a smooth and secure way. When you make a purchase, an amount (called an authorization) is first reserved on your card to ensure that there are sufficient funds. The final amount deducted from your account corresponds to the actual amount of your purchases.

After the authorization, it may take 2-3 business days for the bank to return reserved amounts to your account. If the amount is still reserved after this period, we recommend that you contact your bank.

You can generate a receipt via our receipt portal:
https://ereceipt.nayax.com/eReceiptVPCashlessAB/.

Alternatively, you can send the last four digits of your card number to our support. If you have used Apple Pay or Samsung Pay, we need the virtual card number from your app.

• Credit and debit cards
• Contactless payments (NFC)
• Apple Pay and Samsung Pay
• RFID-based solutions, such as access cards or prepaid cards. 
• MoMa app

In the event of a technical error, please contact our support and provide the purchase time and card details (last 4 digits or virtual card number). We will handle the case as quickly as possible.

VP Salestech is a full-service provider of automated sales and payment solutions. Our product portfolio includes:

• Smart fridges and vending machines: For unmanned sales of everything from fresh produce to drinks and snacks.
• Coffee machines and water dispensers: Tailor-made for offices and public spaces.
• Electric vehicle charging with card payment: Smart solutions for public and private charging stations.
• Integrated payment systems: We connect our Nayax systems to solutions such as public toilets, car washes, arcade games, massage chairs, electric car charging and much more. 

We offer end-to-end solutions, including:

• Installation and training: Ensure that the system works optimally from day one.
• Technical support: Remote assistance, field service and repairs when needed.
• Proactive maintenance: To minimize downtime and ensure long-term performance.

Our systems offer multiple control options to suit different applications:

• Pulse control: Sends an electrical signal to open a door or start a car wash, for example.
• Marshall Protocol: Enables advanced two-way communication with equipment, for example to get status updates.
• MDB/DEX interface: Used for integration with vending machines and smart coolers for direct connection to their controllers.
• Relay solutions: For customized solutions where relay outputs are required.

The payment flow is handled by Nayax, which acts as both payment exchange and acquirer. This ensures safe and efficient transaction processing to the highest security standards, including PCI certification.

Yes, our payment systems are flexible and can be adapted for a variety of applications, for example

• Public toilets: Pulse control activates door locks.
• Car washes: Control of different programs via pulse or Marshall protocol.
• Smart fridges and vending machines: Integration with warehouse and sales systems via MDB interface.
• Massage chairs and arcade games: Activates services through card payment and relay outputs.

The Nayax platform allows you to monitor and analyze system performance in real time. You get access to:

• Sales data and reports
• Monitoring of transactions and machine authorizations
• Warning system for maintenance and refilling

Yes, our solutions are designed to scale and upgrade as needed. Whether you want to add more features, new payment options or integrate with new services, we can help you keep your system competitive

Start by following the steps in the attached guide. Once you’ve done that, we’ll need two things from you to complete the activation: the serial number of the card reader and the ID number of the machine.

You can find the serial number of the card reader on the screen—tap the three lines at the top, then the QR code in the upper-left corner. We need the last 5 digits of the long ID number that appears.

Once you have that, please contact us at support@vpsalestech.se or call 08-747 52 50 and we'll set everything up.

📄 Quick Guide – English
📄 Quick Guide – English

How do I activate my VPOS Media 4 or Media 4 Mini and connect it?

Once you’ve received your payment terminal from VP SalesTech, you can easily activate it yourself in just a few minutes—unlike our Touch readers, you don’t have to wait for us to activate it for you. Here’s how:

1. Make sure the terminal is mounted on the machine and that the power is on so that the screen is lit.
2. When the device starts up and is not yet activated, the screen displays a QR code. Scan the QR code with your phone, or go to activate.nayax.com, and fill out the short activation form. This step enables the terminal to accept card payments (PCI activation).
3. VPOS Media 4 and Media 4 Mini have a built-in e-SIM which connects automatically when the device is online—so you don’t need a physical SIM card. Place the terminal where there’s good cell service, or connect via Wi-Fi or an Ethernet cable, and it’ll take care of the rest on its own. A self-test runs in the background.
4. When the screen displays ”Gift Card / Mobile or Scan QR” the terminal is active and ready to accept payments. Feel free to make a small test purchase—if you see the green ”Approved”- The screen is working just fine.

Would you like the complete step-by-step guide? Download our quick reference guide for activating VPOS Media 4 and Media 4 Mini (PDF) – with pictures showing what appears on the screen at each step.

Are you having trouble? Turn off the machine, wait 30 seconds, and turn it back on so the self-test can finish. If you need help, contact VP SalesTech Support at 08-747 52 50 or info@vpsalestech.se – Please have the terminal's serial number (on the back) ready.